Refund policy

RETURN & REFUND POLICY

Unopened bottles and undamaged products can be returned within 30 days of purchase. A 15% restocking charge will apply. Please contact our order desk at 416.722.4460 or e-mail info@vitalita.ca to arrange for the return.

RECEIPT OF DAMAGED ITEMS (Broken Bottles & Damaged Products)

Goods must be immediately inspected by the receiving person for damages. If your order arrives damaged, you may either:

• Accept Delivery: Keep the undamaged products and we will process a refund for the damaged items. In this case, any damaged product must be returned to the delivery agent. Damaged items will not be accepted after delivery has been made.
• Refuse Delivery: Advise the delivery agent of your decision to have a replacement order delivered or your order completely refunded, in which case, a refund to your original method of payment will be processed within 3 to 5 business days after we have received your returned order.